Refund policy

Mimi929 Return & Refund Policy

Last Updated: August 24, 2026

At Mimi929, we want you to be completely satisfied with your purchase. If you receive a wrong, damaged, defective, or significantly different product from what you ordered, we are here to help.

Please read the following Return & Refund Policy carefully before requesting a return.

1. Eligibility for Returns

You may request a return if:

  • You received the wrong product.

  • The product arrived damaged or defective.

  • The product is significantly different from the description or specifications shown on our website.

  • The product is unused, in its original condition, and includes all original packaging, tags, accessories, manuals, and other items supplied with it.

Return requests must generally be submitted within 3** working days of receiving your order**.

2. Items That Cannot Be Returned

For hygiene, safety, or other business reasons, certain products may not be eligible for return, including:

  • Personal hygiene or intimate-use products.

  • Used products.

  • Products that have been damaged due to misuse, accident, improper installation, or normal wear and tear.

  • Products missing their original packaging or accessories.

  • Products that have been modified or altered by the customer.

  • Clearance or final-sale products, where specifically stated on the product page.

Additional product-specific return restrictions may be mentioned on the relevant product page.

3. How to Request a Return

To request a return, please contact Mimi929 customer support within 7 days of receiving your order.

Please provide:

  • Your full name.

  • Order number.

  • Product name.

  • Reason for the return.

  • Clear photos or a short video showing the issue, if applicable.

For damaged, defective, or incorrect products, photos/videos may be required so that we can verify the issue.

You can contact us through the customer support contact details provided on our website.

4. Return Approval

After receiving your request, our team will review the information and determine whether the product qualifies for a return.

Do not send the product back before receiving return instructions from Mimi929.

If your return is approved, we will provide you with the applicable return instructions.

Returns sent without prior approval may not be accepted.

5. Return Shipping Costs

If the return is due to an error on our part, such as:

  • Wrong product sent;

  • Product damaged before delivery; or

  • Confirmed manufacturing defect,

Mimi929 will work with you regarding the applicable return shipping arrangements.

If a return is requested for reasons unrelated to a product defect or Mimi929 error, the customer may be responsible for applicable return shipping costs.

6. Inspection of Returned Products

Once the returned product is received, it may be inspected to confirm that it meets the conditions of this policy.

If the returned product is used, damaged by the customer, incomplete, or does not meet the applicable return requirements, Mimi929 may reject the return or provide a partial refund where appropriate.

7. Refunds

Once your return has been approved and the returned product has been received and inspected, we will process the applicable refund.

For eligible Cash on Delivery orders, we may request the customer's bank/e-wallet details or another suitable payment method for processing the refund.

Refund processing time may vary depending on the payment method and financial institution.

Please note that shipping charges may not be refundable unless the return is due to an error by Mimi929 or another circumstance covered by this policy.

8. Exchanges

If you receive a wrong, damaged, or defective product, we may offer an exchange instead of a refund, subject to product availability.

If the exact product is unavailable, Mimi929 may offer an alternative solution, such as a refund or replacement with another suitable product, where applicable.

9. Order Cancellation

If you want to cancel an order, please contact us as soon as possible.

Orders that have already been processed, dispatched, or handed over to a courier may not be eligible for cancellation.

If an order cannot be cancelled because it has already been dispatched, the applicable return process will apply.

10. Delivery Refusal

Customers are requested to accept their confirmed orders when delivered.

Repeated refusal of Cash on Delivery orders without a valid reason may affect your ability to place future COD orders with Mimi929.

If you receive a damaged package, please contact Mimi929 customer support as soon as possible and provide supporting photos/videos where possible.

11. Product-Specific Policies

Some products may have special return conditions because of their nature, size, usage, hygiene requirements, or manufacturer warranty.

Where a product-specific return or warranty policy is displayed on the product page, that policy may apply in addition to this general Return & Refund Policy.

12. Refund Delays

If you have been informed that your refund has been processed but have not received it within the expected timeframe, please contact Mimi929 customer support.

We will help you check the status of the refund.

13. Fraudulent or Abusive Returns

Mimi929 reserves the right to refuse returns or refunds where there is evidence of:

  • Fraudulent activity.

  • Repeated abuse of the return policy.

  • Product substitution.

  • Intentional product damage.

  • False or misleading claims.

14. Opening Video & Photos

For your protection and to help us resolve any delivery-related issues, customers are requested to record a clear, continuous video while opening the parcel.

The video should:

  • Clearly show the package before opening.
  • Show the courier parcel/packaging and shipping label.
  • Record the complete opening process without cuts or edits.
  • Clearly show the product and any damage, missing items, or incorrect items.

For claims involving a damaged, missing, or incorrect product, Mimi929 may require the parcel-opening video and photos as proof before approving a return, exchange, or replacement.

15. Changes to This Policy

Mimi929 may update or modify this Return & Refund Policy from time to time.

Any changes will be posted on this page, and the updated policy will apply to orders placed after the effective date of the updated policy.

16. Contact Us

If you have questions about our Return & Refund Policy or need to request a return, please contact Mimi929 through the customer support information available on our website.

Mimi929
Your satisfaction matters to us.