Return and Refund Policy

Last Updated: October 23, 2026

At Mimi929 Store, we want our customers to have a positive shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can review the issue.

1. Return Eligibility

Please contact us within 7 days of receiving your order to request a return or exchange. Products must be unused, in their original packaging where reasonably possible, and accompanied by proof of purchase. Exceptions may apply to damaged, defective, or incorrect products.

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, contact us with your order number and clear photographs or videos showing the issue.

We will review your request and explain the available resolution.

3. Non-Returnable Products

Certain products may not be eligible for return for hygiene, safety, or other lawful reasons, particularly where opened or used. Any exclusions will be communicated where applicable and will not override mandatory consumer rights.

4. Refunds

If a refund is approved, we will explain the refund method and processing arrangements. Refunds for prepaid orders will generally be issued through an appropriate available payment method. For Cash on Delivery orders, we will arrange an agreed refund method.

Shipping charges may not be refundable in every situation, subject to applicable law and the circumstances of the return.

5. Exchanges

Exchanges depend on product availability. If an exchange is unavailable, we will discuss an appropriate alternative.

6. How to Request a Return

Contact us with your order number, the reason for the request, and supporting photographs where relevant.

Mimi929 Store

Contact Person: Faiza Zahid

Email: mini929.store@gmail.com

Phone: 03319887653

We will review requests fairly in accordance with this policy and applicable consumer protection laws.